Every car accident raises the same questions: What do I do first? How long will repairs take? Which shop can I trust? These collision repair FAQs address the most common concerns drivers bring to us after an accident. With clear guidance from certified experts, you’ll know what to do, what to expect, and how to get back on the road safely.
Immediately After the Accident
Knowing what to do after a car accident is crucial. From securing the scene to documenting details, the proper steps protect your safety and claim. These FAQs outline the most important actions to take immediately following a collision:
1. Do I need to call the police after a car accident?
Yes. In California, drivers must report a collision within 10 days if it involves injuries, fatalities, or property damage over $1,000. Having a police report on file also provides documentation for insurance and future claims.
2. Should I move my car from the scene?
If your car can still be driven safely, move it to the side of the road to prevent blocking traffic or causing another crash. If not, leave your hazard lights on and wait for help.
3. What information should I collect from the other driver?
Exchange names, phone numbers, insurance details, driver’s license numbers, and license plate information. To document the scene, it is also helpful to take photographs of the vehicles, visible damage, and road markers or debris.
4. Can I drive my car after a collision?
Always schedule an inspection before driving after a collision—leaking fluids may cause fires, and frame damage can compromise steering. Harry’s Auto Collision can arrange pickup for you.
5. Who should I call first: my insurance or a body shop?
Call your insurance after a car crash to initiate a claim with the adjuster. From there, Harry’s Auto Collision can provide a detailed estimate and guide you through the repair process.
6. Choosing a Body Shop After a Collision
Your body shop choice determines whether repairs meet safety standards and restore your car’s value. Choosing a certified team gives you confidence that the work is done right—here’s what to know and expect:
7. Do I have to use the body shop my insurance recommends?
No, you can choose any certified collision center. For high-end vehicles such as Lucid, Tesla, or other imports, selecting a shop with the proper certifications ensures repairs meet strict manufacturer standards.
8. Why choose Harry’s Auto Collision?
Harry’s Auto Collision is staffed by I-CAR Gold Class and ASE-certified technicians with specialized training for luxury and electric vehicles, such as Bentley, Rivian, Rolls-Royce, and other high-end imports.
Our team handles everything from frame straightening and paint matching to dent repair and full-body restoration.
9. Can I get a quote online or by phone?
Yes. We provide estimates by phone, in person, and online. A complete inspection at our shop ensures the most accurate quote.
10. Will you help with my insurance claim?
Yes. Harry’s Auto Collision works with your insurance company and manages all the paperwork, making the claims process faster and less stressful.
Getting the Vehicle to the Shop
After the initial accident details are handled, the next step is getting your car to the shop. Harry’s Auto Collision makes it easy with towing services and flexible drop-off options.
1. Do you offer towing?
Yes. We can arrange towing to our body shop in either Los Angeles or Thousand Oaks, whichever is closer.
2. Can I drop my car off outside normal hours?
Yes. After-hours drop-off is available, allowing you to leave your car at the shop whenever it works for your schedule.
3. Should I remove personal items before drop-off?
Yes, please remove personal items, registration papers, and valuables. This helps keep your belongings safe while your vehicle is being repaired.
Auto Collision Repair Process: What To Expect
Understanding what happens in the shop helps ease concerns about timelines and repair details. At Harry’s Auto Collision, we take you through a step-by-step process that prioritizes safety and quality.
1. How long does body repair take?
Most repairs take a few days to a couple of weeks, depending on parts availability and the extent of damage. After inspection, we will provide a timeline estimate and update you on the progress.
2. Will you use OEM parts?
At Harry’s Auto Collision, your car is restored with OEM components—never aftermarket parts. Only genuine manufacturer parts deliver the fit, performance, and durability your vehicle was designed for.
3. Can you match my car’s paint exactly?
Yes. We use advanced color-matching technology and manufacturer paint codes to ensure a seamless finish. The repaired area will look indistinguishable from the rest of your car.
4. Do you recalibrate sensors and cameras (ADAS)?
Modern vehicles rely on advanced driver assistance systems (ADAS) like lane-keeping cameras and parking sensors. Our qualified professionals recalibrate these systems after repairs to restore full safety functionality.
5. What happens if more damage is found mid-repair?
If hidden damage appears mid-repair, we prepare a new estimate and send it to you and your insurer. Work only continues with your approval.
Communication and Status Updates
Repairs are easier when you’re kept in the loop. That’s why we offer clear communication and regular updates, so you always know exactly where things stand.
1. How will I be updated during the repair?
We keep you posted—by call, text, or email—so you always know the status of your repairs and the expected pickup time.
2. Can I check the status online or via text?
Yes. We provide online and text notifications, making it easy to track your repair progress.
Rental Cars
If you need a vehicle while yours is being repaired, our team can set up a rental car for you—keeping your routine on track until your vehicle is ready.
1. Do you help arrange a rental car?
Yes. We can connect you with rental providers such as Enterprise or Hertz and coordinate pick-up or delivery.
2. Will insurance pay for the rental?
In many cases, yes. When your policy includes rental coverage, insurance often pays for some or all of the cost. We coordinate with your insurer to verify your coverage and make sure you understand what’s provided.
Picking Up the Vehicle
The final step in the auto body repair process is picking up your vehicle. Here are some common questions to help you know what to expect at this stage:
1. How will I know when my car is ready?
You’ll be notified by phone, text, or email when your vehicle is ready for pickup.
2. Will I need to sign anything before I leave?
Yes. Before leaving, you’ll review the repair order and approve the completed work. Our staff will explain the repairs in detail and address any questions.
3. Do repairs come with a warranty?
Yes. Harry’s Auto Collision offers a repair warranty, giving you confidence that the work is backed by our commitment to quality.
After the Repair
Even after you leave the shop, we’re available to answer questions and support you in caring for your vehicle.
1. What if I notice something wrong after I leave?
Call us right away. We stand behind our repairs and will inspect and correct any issues promptly.
2. Can I wash my car after a paint job?
We recommend waiting 30 to 90 days before using a commercial car wash to protect your new finish. Until then, gentle hand-washing with mild soap or a simple rinse will keep your vehicle looking its best.
Need More Help?
Car accidents are stressful, but the repair process doesn’t have to be. Contact Harry’s Auto Collision today by call, text, or online to schedule your estimate. Our certified team is ready to answer your auto body repair questions and restore your car to pre-accident condition.
